Contact Us

Karnataka State Road Transport Corporation

Central Office,
Post Bag No-2778, KH Road,
Shanthinagar, Bengaluru-560027.

Major Bus Stations – Telephone Numbers

SL No Jurisdiction
    1 KSRTC Jurisdiction
2 NWKRTC Jurisdiction
3 KKKRTC Jurisdiction
4 Neighbouring States

KSRTC Call Centre

Contact Number: 080-26252625 (24 hours) 

Passengers can contact Call Center for all Enquiry/Grievances/Refund Issues on KSRTC services, the Call Centre will function 24 hours.

Operational Issues (AWATAR Cell):

If the passenger faces any problem in the cancellation of tickets, the same needs to be reported by email to awatar@ksrtc.org, two hours before the departure of the service. Such email shall be sent from a registered user or guest user email id only. Mails received after this time or from different email id will not be considered for a refund.
 
For grievances/refund claims in respect of reasons like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at the pickup point, complaints against operating crew/counter staff/booking agents, etc., passengers are requested to send an email along with ticket details and grievance to awatar@ksrtc.org. (AWATAR section). Such a request has to be sent within 30 days from the date of the journey. Request received after 30 days will not be considered.
 
Contact numbers: 7760990034 / 7760990035 (between 07:00-22:00 hrs on all days)

Refunds for Online / Mobile Bookings (Accounts Dept.)

Failed Transactions (Amount deducted, but ticket not booked):

Refunds for failed transactions will be automatically credited to the user’s account within seven working days. If the refund is not received within seven days, users are requested to send an email to onlinerefund@ksrtc.org (Accounts Section) with the following details.

Details required:

For registered users, OB reference no. from My itineraries of registered user account OR online user ID and transaction date.
For guest users, OB no. OR email ID and transaction date.
Guest users can verify transaction status from the link “Guest Users Ticket” on KSRTC homepage.

Canceled Tickets:

Refunds for canceled tickets will be automatically credited to the user’s account within seven working days. If the refund is not received within seven days, users are requested to send an email to onlinerefund@ksrtc.org (Accounts Section) quoting OB no. or PNR no. of the canceled ticket.

Contact numbers:

7618765800 and 7618765900, during office hours on all working days (between 10:00 - 17:30 hrs on Monday-Fridays and 10:00 - 13:30 hrs on Saturdays).

Others:

Grievances related to operations like Bus canceled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at the pickup point, complaints against operating crew/counter staff/booking agents, etc., may be sent to ctmopn@ksrtc.org
 
Grievances related to the bus / vehicle-related issues such as cleanliness, display of boards, torn seats, etc., may be sent to cmem@ksrtc.org

Directory of Officers - KSRTC

Central Office & Divisional (Depot) Office:
 
 
Enquiry Contact numbers
 
Mobile Contact Numbers
 
Landline Contact Numbers
 
HODs Contact Numbers
 
Email Id of Officers/Officials

Last Updated: 08-10-2021 03:43 PM Updated By: Admin


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